Communication

Communication is the foundation of any positive working relationship. At CRM Properties, we value our ability to communicate with owners, residents, and vendors. We are available and accessible.

When you work with us, you’ll have a direct phone number and a single point of contact for everything pertaining to your property. There’s nothing more frustrating than getting lost in a voicemail system where you’re not sure which button to push or how to clearly speak the reason for your call into an automated machine.

• We answer our phones. We respond to emails.
• We take communication seriously, and our entire team embraces a strict “same day” response policy. Our owners never have to wait to hear from us.

Clear and Transparent Communication with Property Owners

Everyone communicates differently. Maybe you want to hear from us a lot; just to have that extra peace of mind that your residents are paying rent and your property is still in good shape. Or, maybe you only want to hear from us when there’s an emergency or a big decision to be made about the future.

Whatever you prefer– we can meet your needs.

At CRM Properties, we assign one talented, qualified and responsive property manager to handle everything pertaining to your property. Whether you have a question about an invoice or an inspection report or an upcoming vacancy—your property manager will respond to your questions and talk you through the solutions. There’s no looking up names and numbers for different departments. No getting bounced from one voicemail to the next. You know who you’re calling—every time.

Our property managers are committed to responding quickly, completely, and honestly. If there’s something that requires extra exploration or research, your property manager will let you know that.

Let us know if you prefer texts, phone calls, or emails. We’ll communicate in a way that works best for you and your property. We invest in the best possible property management software and technology to ensure we’re available to you whenever you need us.

Responsible resident Communication

A great rental experience depends on happy residents. We keep your residents happy by communicating before and during the tenancy. They know we’re here to answer questions, provide resources, and respond to maintenance issues.

Prospective residents get a good idea of what it will be like to work with us during the showing, screening, and leasing process. We follow up when they get in touch to ask about your property, and we make sure we’re doing everything we can to generate interest in your home.

Once a resident has been approved and we’re talking about move-in dates, we communicate with your resident about:

• Rent collection policies and expectations.
• Maintenance requests and procedures.
• How to keep the home clean and maintained.
• What to do if there’s an emergency.

Your resident moves into the property feeling informed, excited, and ready to be a responsible resident.

During the leasing period, we respond to messages, answer phone calls, and check in to ensure everything is going well. Our proactive and respectful communication leads to better resident retention and occupancy rates.